Returns & Refunds
7-day
hassle-free returns.
Received something damaged, defective or wrong? Tell us within 7 days of delivery and we'll put it right. Payments are otherwise non-refundable.
How it works
Request within 7 days
Fill in the form below with your order ID and reason for return, or email hello@ainvue.com. We respond within 24 hours on business days.
We arrange pickup
Once approved, we schedule a pickup from your address at no extra cost. You don't need to visit any courier office.
Inspection & refund
We inspect the item within 2–3 business days of receiving it. Refunds are processed within 5–7 business days via the original payment method.
What can be returned?
Eligible for return
- Items received in a damaged or defective condition
- Wrong item delivered (color, model, or size differs from order)
- Missing accessories or parts from the original box
Not eligible
- Change of mind — payments are non-refundable
- Items showing signs of wear, scratches, or lens marks
- Frames with broken or bent temples due to mishandling
- Prescription lenses that have been customised or cut
- Items returned after the 7-day window without prior approval
- Items purchased during a final-sale or clearance promotion
Policy details
The fine print, plainly written.
How long do I have to return an item?
7 calendar days from the date your order is delivered. We track this from the courier's confirmed delivery timestamp.
How will I receive my refund?
Wallet payments (JazzCash, EasyPaisa, SadaPay) are refunded to the same account you transferred from. Cash on Delivery orders are refunded via bank transfer — we'll ask for your account details once the return is approved.
How long does the refund take?
After we receive and inspect the item (2–3 business days), your refund is processed within 5–7 additional business days.
Do I pay for return shipping?
No. We arrange and cover the pickup cost for all approved returns within Pakistan.
Can I exchange instead of refund?
Yes — if your item arrived damaged, defective or wrong, choose Exchange on the form and we'll send a replacement, subject to availability. Exchanges for a different colour or model are not offered.
What if my item arrived damaged?
Please photograph the damage immediately and email us within 48 hours of delivery. Damaged-on-arrival items are prioritised and we'll arrange a replacement or full refund.
Start a return
Request a return or exchange.
Use the order ID from your confirmation email and the email address you checked out with — that's how we find your order.
Prefer to write to us? Contact support →